lb89 Privacy Policy —
Your Information, Our Responsibility

1 Introduction & Purpose

lb89 is a trusted online gaming platform committed to providing a safe and entertaining experience for users in Bangladesh. This privacy policy ("Policy") explains how lb89 collects, uses, stores, and protects your personal information.

By using our platform, you agree to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

2 Right to Amend This Policy

lb89 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after a policy change means you have accepted the updated policy.

Personal Information

During account registration and use of our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Payment-related information (partial account number details for bKash, Nagad, Rocket, or Upay)

Usage Information

When you use lb89, the following information may be recorded automatically:

• IP address and device type
• Browser version and operating system
• Session duration and login activity
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies

Communication-Related Information

If you contact lb89's support team via live chat or email, the content of those conversations may be kept in our records. This helps us improve our service quality and resolve disputes.

4 What Are Cookies and Why We Use Them

Cookies are small text files stored on your device. lb89 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and managing the platform's basic functions.
• Functional Cookies: Remembering your preferences and settings to improve your experience on future visits.
• Analytical Cookies: Understanding which parts of the platform are used most and improving service quality.

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

5 When We Share Information

lb89 does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used only to confirm transactions.
• Technology Partners: Technology companies that assist in operating the platform are given access to limited information under strict confidentiality agreements.
• Legal Obligations: Information may be disclosed if we are legally required to respond to a court order or a lawful request from authorities.
• Business Changes: In the event of a company merger or acquisition, user information may be transferred, but the new entity will be required to comply with this policy.

6 Security Measures

lb89 applies industry-standard security measures to keep your information safe:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, which prevents third-party access.
• Secure Servers: Your information is stored on access-controlled, firewall-protected servers.
• Regular Audits: Our security measures are reviewed and updated on a regular basis.
• Limited Access: Only authorized staff can access specific information for the purposes required by their role.
• Password Protection: User passwords are stored in hashed form — no staff member can view your original password.

However, no method on the internet is 100% secure. If a security breach occurs, we will act quickly and notify you where applicable.

7 How Long Information Is Kept

lb89 stores your information only for as long as necessary. The retention period is determined based on the following factors:

• All relevant information is retained while your account is active.
• After account closure, information may be kept for a specified period in accordance with legal or regulatory obligations.
• Financial transaction records may be retained for an extended period as required by law.
• In the case of a dispute or legal claim, the relevant information will be kept until the matter is resolved.

Once the necessary period has ended, your information will be securely deleted or anonymized.

8 Your Rights Regarding Your Information

As an lb89 user, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted — however, if legal obligations exist, it may not be possible to delete all information.
• Right to Restrict Processing: You can request that processing of your information be limited for specific reasons.
• Withdrawal of Consent: Where processing of information is based on consent, you can withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will generally respond to your request within a reasonable time.

9 Information of Those Under 21

lb89 is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information is in our system, we will immediately delete that information and close the associated account.

10 Sending Data Across Borders

Some of lb89's technical infrastructure and services may be operated in international data centers. In such cases, your information may be transferred outside of Bangladesh. However, such transfers are always carried out with appropriate security measures in place, and the receiving party is required to provide protections equivalent to this privacy policy.

11 How to Submit a Complaint

If you have any concerns or complaints about this privacy policy or the handling of your information, please contact us directly in the first instance. We will work to resolve your issue quickly and fairly.

lb89's 24/7 support team accepts complaints in both Bengali and English via live chat and email ([email protected]). We take every complaint seriously and work to provide a resolution as soon as possible.