General FAQ
lb89 All Your Questions Answered Here
This page has complete answers to the most frequently asked questions from Bangladeshi players about accounts, payments, mobile gaming, and the VIP program.
All kinds of questions can come up while playing at lb89 — from depositing money to mobile issues, VIP benefits to account security. On this FAQ page, we have organised those questions by topic so you can find answers quickly. If you can't find your question here, contact us directly via our 24/7 live chat or email — our support team is always ready to help in both Bengali and English.
General FAQ
Mobile Gaming
If lb89 opens slowly on a mobile browser, start by clearing your browser cache. In Chrome, go to Settings → Privacy → Clear Browsing Data and select "Cached images and files." Then refresh the page. Clearing the cache removes old files and lets the site load fresh and faster. If the problem continues, check your internet connection or update your browser.
lb89 runs smoothly on both Android and iOS. For the best experience, use Android 8 or above and iOS 13 or above with Chrome, Safari, or any modern browser. Tablets are fully supported as well. Some games may run slower on older devices, but the main features are usable on all devices.
On Android, open lb89 in Chrome, then tap the three-dot menu in the top right corner and select "Add to Home Screen." On iPhone, open the page in Safari, tap the Share button, and choose "Add to Home Screen." After that, the icon can be opened directly from your home screen just like an app.
Generally, no. lb89's servers save the result of every round. When your connection is restored and you return to the game, you will be able to see the status of the ongoing round, and any winnings will be credited to your balance. If you notice any irregularity, contact live chat right away — the support team will check the session log and assist you.
VIP Program
lb89 has five VIP levels in total: Bronze, Silver, Gold, Platinum, and Diamond. Each level comes with a weekly cashback — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% weekly cashback at Diamond.
Your VIP level grows through regular play and staying active on the platform. The more you play and engage with the site, the faster you can reach the next level. Activity and dedication on the platform are the main factors — specific targets apply to each level separately and the details can be viewed in your account.
Along with weekly cashback, higher VIP level members may receive priority access to special promotions, faster withdrawal processing, and dedicated support. Diamond level members enjoy the highest rewards and the service of a personal account manager. Benefits may be updated from time to time.
Each week, a fixed percentage of your net losses is returned to your account as cashback. The rate depends on your current VIP level — starting from up to 0.2% at Bronze and going up to 1.0% at Diamond. Cashback is typically credited at a set time each week and can be used directly from your balance.
Deposits
Log in to your lb89 account and go to the "Deposit" option. Select Nagad as your payment method, enter the amount (minimum ৳200), and follow the instructions. Confirm the payment from your Nagad app. Once completed successfully, the funds will be added to your balance instantly.
Depositing with bKash is straightforward. On the deposit page, select bKash and enter the amount. lb89 will give you a payment reference or number. Send the specified amount to that number from your bKash app and complete the transaction. Once the payment is verified, your balance will update right away.
The minimum deposit at lb89 is ৳200, and this applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. This limit applies to both new and existing players. You can easily get started with a small amount.
lb89 does not charge any deposit fee. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. Contact your service provider's app or support in advance to find out about those charges.
Account Questions
First, make sure you have entered your username and password correctly — uppercase and lowercase letters matter. Check that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, contact us via live chat or email at [email protected].
No. lb89's rules allow only one account per player. If multiple accounts are detected, they may be suspended and any pending bonuses cancelled. If you run into any issue, contact support from your single account.
Yes, you can access your account from any device using your username and password. When logging in on a new device for the first time, there may be a verification step for security. In that case, keep the information you used during registration handy.
To sign up at lb89, go to the site and fill in the registration form. Enter your personal details accurately — your name, email or phone number, and choose a secure password. Once registration is complete, log in and take advantage of the 100% bonus on your first deposit.
Choose a strong password that includes letters, numbers, and special characters (such as @, # or !) and is at least 8 characters long. Do not share your username with anyone. Avoid easily guessable passwords (such as "12345" or your date of birth). Change your password regularly to keep your account secure.
Limits & Controls
lb89 offers live chat support 24 hours a day, 7 days a week. To contact us by email, write to [email protected]. Our support team can assist in both Bengali and English. You can also reach out through this channel for concerns about gaming or responsible play.
If you want to take a break (cooling-off period), let us know via support chat or email — it is possible to temporarily suspend your account for a set period. If you want a long-term self-exclusion, that can also be requested. You will find more details on the responsible gaming page.
Yes, you can set your own daily or weekly deposit limit. This is an important tool for responsible gaming. To set a limit, go to your account settings or inform the support team. Once a limit is set, it may take a little time to come into effect.
The minimum age to play at lb89 is 21. This platform is for individuals aged 21 and above only. You will need to confirm your age when opening an account. Accounts and bets placed by underage individuals will be cancelled.
Some warning signs to watch for: spending more than your set budget, the tendency to keep playing to recover losses, losing focus on family and work, and being dishonest about gaming. If you notice these signs, take a break and contact support. Responsible play is our top priority.
Have more questions?
If you didn't find your answer on this page, lb89's support team is here for you — any time, in Bengali.